Netflix Streaming Needs a Fix

Streaming technologies have only continued to get better over time, and this is most evident with the fact that we have services like Netflix, Vudu, Hulu, and more that stream HD content through browsers and other means to our computers, gaming consoles, and even directly to TVs. I think these modern marvels alone are impressive, but when you add to the awesomeness that you can subscribe to stream unlimited movies at a fraction of the price of taking the whole family to a single showing of any movie at the theater this is a steal! Unless you streaming sucks, and everything is pixelated and crappy looking.

This weekend I spent a few hours streaming shows over Netflix and in the recent past I have watched movies from other services like Vudu. The point of this blog post is to create an open letter (more or less) to Netflix to call them to improve their streaming capabilities.

Vudu vs Netflix

Before I start down the path of comparing each service I want to note that where Netflix has a subscription based service. You pay a flat monthly fee for as many movies as you want. Vudu is a pay as you go service. A minimum of $2 per rental, for up to 2 days. That does not include HD or HDX which each cost more. We will get to that though.

Price

Because the first thing everyone is going to ask is what is the price comparison let’s break it down.

Netflix (streaming only) is $7.99. Vudu starts at $2 a movie and goes up to $7 a movie. If you only watch 1-8 movies a month then Vudu is quite comparable. My family however, utilizing 9 devices (2 laptops, 2 Wiis, 2Xboxes, 3 Blu-ray players) could in theory stream 9 movies at a time each night for a high of 270 movies (and tv shows) a month. Realistically we watch 3 movies a week. That is still 12 movies a month as a low ball. So the pricing would be

  • Netflix – $7.99
  • Vudu – $24 – $2000 (270*7.99)

Obviously the Netflix option is best, right? Let’s talk about releases.

New Releases

New releases is becoming a bit of a problem in Hollywood. Studios are keeping services like Redbox and Netflix from having DVDs for up to 28 days. However, companies like Blockbuster, and Vudu can have these same movies the day the DVD releases. I have a hard time discerning the difference between Blockbuster and Redbox, or between Netflix and Vudu except that the movie studios are obviously biased that subscription and dollar rentals are bad. More on this later too as I have a strong opinion about the entire thing.

So for new releases to stream to your house you are stuck waiting at least 28 days for Netflix (actually is is closer to 7 years*), where Vudu can stream it to you the same day. Note that these movies on Vudu are typically not at the $2/2day rate, and so you are looking at more like $6-7 for the rental.

Vudu wins**.

Streaming Quality

This is where Vudu shines, and why shouldn’t they? They are charging the customer more money per movie than Netflix and so they can afford better streaming options. Hands down Vudu wins.

Although Netflix does a pretty good job most of the time there are times when the streaming quality sucks. I mean sucks. I was watching Doctor Who the other night and streaming was blocky, and choppy. This isn’t everytime I watch a show/movie, and it isn’t the whole movie. However it does happen and it really bugs the hell out of me.

Vudu on the other hand nails streaming. I’ve never had any visual lag, no pixelating, and never a stop to recalculate streaming. It has been crystal clear, picture perfect everytime.

Again Vudu wins, but at a price.

Wrap Up

I love the subscription plan with Netflix, but they need to fight for their right to stream new movies, and they need a better streaming setup. If you must watch a new movie or want a perfect picture then rent your movie on Vudu.

* Netflix has really had a hard time negotiating streaming rights, most of the “newer” movies on Netflix are 7 years old, or older. There are exceptions, though few.

** Vudu in my mind has an unfair advantage, I’m not sure of the relationship with Hollywood, but I assume it is there.

    • A.D
    • March 13th, 2011

    I don’t get why people would want to pay $2+ for a more HD movie on demand when you can do that at family video.

    I don’t want to pay over $10 a month just to watch new release on Vudu..hell no! that is a rip off! If Vudu would to get a monthly rate then I would join.

    But i am keeping my Netfilx cause I can view as many video as I want at a lower price of $9 a month.

    • MJ
    • May 11th, 2011

    Netflix sucks for me. Any movie I really want to watch takes 3 days to get here. SUCKS.

    • Tim
    • May 22nd, 2011

    @A.D:
    Are you serious? You “don’t want to pay over $10 a month just to watch -a- new release”? First of all the author said that movies go “up to” $7, not $10. Second, a single bluray movie from Best-Buy is at least $29.99 brand new… These online services while awesome are taken for granted by cheap people like you and will ultimately put retailers that sell video/audio of any sort out of business.

    • Bambi
    • September 21st, 2011

    September -20-11

    I have the Apple Tv iTunes.. Netflix- Vudu-Blockbuster everyone of them is different . I’m not goner say this one is better or that one is to much.. I like them all but I will say that I enjoy them differently.. If you don’t want to pay to much money or you don’t want to wait for it in the mail.. That’s up to you.. For my self I got the Netflix. Three movies out and all you can watch .. For the Apple tv iTune it show more of the person movie they did. For the Vudu some movie is .99 cents and up. For Blockbuster I got that for the games.. like I said everyone is different ..Don’t forget the Ps3 store… If one do not have it the others will.
    Thanks for taking your time reading this.. I have to go movie started ..

    • BLA
    • February 13th, 2012

    They both stink. Netflix forgot how they succeeded and raised their prices while cutting their service. It was then that people experienced how bad their customer service is, also.

    Vudu is ridiculously expensive. I can get a Blu-ray at Redbox for $1.50 AND often get extra features. They stole a digital copy I tried to redeem with them and only sent an auto response saying I had to wait 24 hours for help. Not for a resolution, but just to have them START working on the problem. Also ridiculous.
    After a 20 minute wait on the phone (with a voice option designed to get you to give up) The CSR did nothing to help, and simply closed my account. The fact that they didn’t care about losing a customer is exactly why they lost a customer. These companies all think there are so many people that they will always have business, but that’s not true.
    Redbox is the only one left offering good service at a reasonable price.

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